Forecourt Operator Training Guidelines

Because of the nature of the products that they store and dispense, retail petroleum forecourts have the potential to be extremely hazardous. Whilst many automated safeguards are in place to maintain containment of these products, reliance is placed on the forecourt operator to ensure that safe practices are being followed and provide appropriate response in case of an incident.

The Forecourt Operator Training Guidelines are a first step in improving the level of competency among forecourt staff. The PRNSG (who also oversees the contractor scheme for retail forecourts) developed the guidelines to provide a clear understanding of the principles of safe operation and practice for operators who work at petrol retail sites. 

The guideline proposes that forecourt staff should: 

  • Understand the fundamentals of safe and healthy site operation
  • Understand the types of petroleum delivery undertaken, how to take delivery, and their role and responsibilities
  • Understand the hazards and risks presented by a forecourt and delivery, including the types of incidents and emergencies that can arise, and the required safeguards for effective prevention and mitigation of incidents
  • Understand the issues surrounding security on the site, and how to reduce the incidence of crime
  • Understand how to communicate effectively with the public
  • Understand how to manage contractors and visitors on the site


Click here for more information.

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